COURSE CODE: BSB50420
Diploma of Leadership and Management
Course Description
This qualification is designed to develop the skills and knowledge required for individuals to perform effectively as leaders and managers in a variety of workplace settings.
The course focuses on building capabilities in team leadership, communication, operational planning, and performance management, preparing students to take on supervisory and management roles across different industries.
Training is delivered through a combination of face-to-face classroom sessions and theory-based assessments, supported by practical activities, case studies, and real-world workplace scenarios.
This course is suitable for individuals who are currently working in, or aspiring to move into, leadership and management positions.
This is a nationally recognised qualification under the BSB Business Services Training Package, delivered in accordance with the Standards for Registered Training Organisations (RTOs) 2015.
The latest release of the qualification and packaging rules can be found at the following link:
| KEY INFORMATION | |
|---|---|
|
Course Duration |
6-12 months |
|
AQF Level |
Level 5 |
|
Study Mode |
Full-time or part-time options may be available |
Course Entry Requirements
Students must:
- Be 18 years or older
- Provide valid identification
- Meet Language, Literacy and Numeracy (LLN) requirements
- Have basic workplace experience (recommended)
Assessment Methods
Assessment methods may include:
- Written or online theory assessments
- Case studies and projects
- Workplace scenarios
- Practical tasks and role plays
Students must demonstrate competency in all required units.
Course Structure
Total number of units = 12 units
- 6 core units plus
- 6 elective units
Delivery Mode
This course is delivered through:
✔ Face-to-face classroom training
✔ Online or written theory-based assessments
✔ Case studies and practical workplace scenarios
| Core Units | |
|---|---|
|
BSBCMM511 |
Communicate with influence |
|
BSBCRT511 |
Develop critical thinking in others |
|
BSBLDR523 |
Lead and manage effective workplace relationships |
|
BSBOPS502 |
Manage business operational plans |
|
BSBPEF502 |
Develop and use emotional intelligence |
|
BSBTWK502 |
Manage team effectiveness |
Course Outcomes
Upon successful completion, students may seek employment as:
- Team Leader
- Supervisor
- Operations Manager
- Business Manager
- Department Manager
- Office Manager
Skills You Will Learn
Students will develop a range of leadership and management skills, including:
- Leading and managing workplace relationships
- Managing team performance and productivity
- Planning and organising work priorities
- Effective communication and leadership strategies
- Managing business operations and resources
- Problem-solving and decision-making
- Facilitating continuous improvement
| Elective Units | |
|---|---|
|
BSBCMM412 |
Lead difficult conversations |
|
BSBLDR522 |
Manage people performance |
|
BSBPEF501 |
Manage personal and professional development |
|
BSBSTR502 |
Facilitate continuous improvement |
|
BSBSUS511 |
Develop workplace policies and procedures for sustainability |
|
BSBWHS521 |
Ensure a safe workplace for a work area |
Career Opportunities
Graduates may find employment in:
- Corporate organisations
- Small and medium enterprises
- Government and non-profit sectors
- Retail, hospitality, and service industries
Pathways
After completing this qualification, students may progress to:
- BSB60420 Advanced Diploma of Leadership and Management
- BSB50120 Diploma of Business
- Other advanced business or management qualifications